Technical organisation of the services promoted on this website www.sevilla4real.com are made by the Travel Agency Naturanda Turismo Ambiental S.L, with identification code CIAN 416350-2 and CIF B90054370 and Active Tourism company registered with the license AT/SE/00072, with registered office in C/ Rastro 12a, 41001 Sevilla. and owner of this web and the webs www.naturanda.com, www.discoveringandalucia.com and www.donanaguide.com of which it is the owner of the domain.

The tourist service provided by Sevilla4Real (hereinafter the provider) is subject to the provisions contained in various laws including Law 16/1987 of 30 July 1987 on the regulation of land transport and its subsequent amendments, in Decree 168/1994 of 30 May 1994 on the regulation of travel agencies and in the regulation 21/1995 of 6 July 1995 on package tours and other provisions in force. When the participants travel in vehicles with more than 9 seats including driver, the applicable law is Decree 319/1990 of 21 December, regulating the transport of passengers by road using motor vehicles, chapter IV, and the service will be subcontracted to a transport company.

The provider offers excursions, active tourism activities and guided tours where the transport is a complement to the main activity of guiding and visiting one or more destinations and the client knows or should know at all times that his voucher corresponds to the payment for a general visit and not for a transport service between one or more destinations.

When contracting our services, the client must be aware that the activities carried out involve associated risks. The provider has all the permits and insurance required of a retail travel agency and active tourism company. By contracting our activities, the client accepts that he/she will not be able to demand extraordinary indemnities to those included in our compulsory insurances produced during the course of the activities or as a consequence of any traffic accident of the private transport associated to our tourist activity.

If the client encounters a complaint during the excursion, he/she can immediately inform the person responsible for the trip (guide, accompanying person, group leader, etc.). This will give us the opportunity to correct the possible error immediately. Subsequent complaints that were not made at the time of the problem will not be accepted.

The provider reserves the right to cancel the excursions if there are justified reasons or if the minimum number of participants is not reached. This can be communicated to the interested party the day before the activity is due to take place.

In order to carry out the activity, the supplier has the right to purchase tickets and tickets for monuments on behalf of the client and to deposit the client’s money for the tickets and tickets, in some cases in advance, either by cash, credit card or bank transfer.

As the person responsible for the website www.sevilla4real.com, At Naturanda, we recognise that earning and retaining your trust is one of the most important things we do as a company. Protecting your privacy is a responsibility we take very seriously.

We developed this Privacy Policy to help you understand how Naturanda seeks to protect the personal information you provide to us on our website, by email or through our service providers and distribution partners. This privacy policy does not address, and we are responsible for the privacy, information and other practices of third parties, including the distribution partners of other manufacturers, suppliers and tour operators. By downloading, accessing or using our website or providing information to us on our website, you agree to the terms and conditions of this privacy policy.

We collect two types of information on our website, by e-mail and through our service providers and distribution partners. Personal information is information that personally identifies you, such as your name and email address. We also collect other information that does not personally identify you such as country of residence and other demographic information.

In order to purchase our products and services, it is necessary to disclose personal information, including your name, email address, telephone number and credit card details and other personally identifiable information. If you do not provide personal information when purchasing one of our products or services, we cannot confirm your purchase or fulfil your reservation.

When you register with Naturanda, we ask for basic information, including your name and email address and other information, such as place of registration. If you connect to Naturanda via Facebook, we may also collect information that you have made available in your Facebook privacy settings, including personal information, such as your email address and Facebook username. In addition to other information such as profile picture and friend lists and any other personal information as you have made available.

When you access Naturanda our web server automatically recognises and collects your IP address, which is assigned by your Internet service provider and does not identify you personally. To help us analyse the use of our websites and related services and to send more relevant communications, we also obtain and manage other information such as your bookings and enquiries on the website. For example, if you visit monumental Seville and Gibraltar often, we may send you special announcement notices, opportunities and popular products for these destinations. If you subscribe to email marketing communications, including newsletters and destination alerts, you must disclose personal information such as your name and email address and other information such as your country of origin.

In some cases, we may also ask for other information, such as demographic data, including your country of residence, gender, age, travel habits, etc. We will also use cookies to collect information about the performance and usability of our websites. You may contribute to our website in a number of different ways, including by rating the contributions of other users. We may store these contributions, display them to other users and use them for promotional purposes. If you include personal information in your content, it may be used and viewed by others. We are not responsible for the information you choose to include in your content.

Use of personal information

We use your personal information in the following ways:

1. To provide you with the requested information about our products.
2. To send more email marketing messages and information.
3. To fill their reserves.
4. To confirm your purchases.
5. To ensure that you have been charged correctly.
6. To measure and track demographic data about our customers.
7. To target content on our site that most closely matches your interests.
8. To target appropriate content and marketing messages by e-mail that best suits your interests.

We will provide you with choices regarding the use and disclosure of your personal information for marketing purposes.

If you connect to Naturanda using Facebook, we can show the reviews, photos and tours that your Facebook friends have posted, saved or purchased on Naturanda. If you have Facebook friends who are using Naturanda, they may also share their information with us through Facebook. If you want to avoid sharing, please check your Facebook privacy settings.

You may also choose to access websites, third party social networks and services through Naturanda (such as Facebook and Twitter). By doing so, you are sharing information with these websites and the information you share is governed by their privacy policies. Some of the personal information we collect is shared with our service partners (e.g. tour operators) who are directly involved in fulfilling the purchases you made with us. We only provide our service providers with your name and local contact details. We will not provide our service providers with any other personal information. If you choose to provide personal information directly to a service provider, we recommend that you review the service provider’s privacy policy to determine how a service provider may use or disclose your personal information.

We also share your personal information with contracted third parties who provide us with marketing and data reporting services that are subject to a confidentiality obligation and other third party marketing partners.

We currently contract with several third party online partners to help manage and optimise our communications and business through the Internet. We use third-party marketing service companies to help us measure the effectiveness of our visitors, advertising and how they use our website. To do so, we use web beacons and cookies provided by such marketing companies in conjunction with our sites.

We may also use and disclose personal information once we believe it is necessary or appropriate:

Under applicable laws, including laws outside your country of residence.

1. To comply with legal processes.
2. To respond to requests from the public and/or government, including the public and/or government outside your country of residence.
3. To exercise our terms and conditions.
4. To protect our operations or those of our affiliates.
5. To protect your rights, privacy, safety or property or that of our affiliates, your or others.
6. To enable the search for available resources or to limit the damage in our power.

We may use and disclose other information for any purpose. In some cases, we may combine information with other personal information. If we combine other information with personal information, the combined information will be treated by us as personal information, provided that it has been combined in this way.

E-mail communications

We may send you email marketing information about Naturanda product opportunities, destinations and news, as well as contests, programs or other special promotions that we believe will be interesting or informative. We will provide you with choices regarding the use of your personal information for marketing purposes. If you are not interested in receiving future marketing email communications from Naturanda, there are several options to opt-out of receiving future mailings:

1. You can cancel the course at any time by following the instructions and link included in every email marketing message we send you.
2. When registering as a member of Naturanda.com, you can click on “My Account” at the top of any page of our site and update your “Account Settings”.
3. You can send an email to info@sevilla4real.com and request to be unsubscribed by including your name, email address and the word “unsubscribe” in the subject line or body of the message.

If you make a reservation or purchase one of our sites, we may also send you information about new products or ask for your feedback on our web pages so that we can improve the service for you and other consumers.

Distribution partners and suppliers

Our products are available through our third party suppliers and distribution partners as well as our own operation.

Our distribution partners or suppliers may have different privacy policies.

You should also be aware that some travel or product suppliers and some of our distribution partners may need personal and other additional information (e.g. information about health or fitness) to determine whether you can participate in an activity. You should read and rely only on the privacy policy of the relevant Naturanda partner or distributor and not collect this information directly from you.

Some suppliers or distribution partners may operate in countries or states that do not have laws or regulations for the protection and custody of personal information. Naturanda seeks to take reasonable steps to convince all of its suppliers and distribution partners to adopt and comply with privacy policies that are substantially similar to this one. However, please note that Naturanda is not in a position to compel adherence. Therefore, we will rely on you and our other customers to inform us if your privacy is not being adequately protected by our suppliers or distribution partners. Naturanda may seek and take the necessary steps (including severing your relationship with the offending suppliers or distribution partners) to help prevent future occurrences.

Storage and security measures

At Naturanda, we seek to maintain the integrity and security of your personal information.

Adopt industry standard encryption protocols when receiving and transferring personal information. When you submit your personal information to us over the Internet we first request the establishment of a “secure session” using a Secure Socket Layer (SSL) connection.

We seek to store your personal information in secure operating environments that are not accessible to the general public and take security measures at our physical facilities to protect against the loss, misuse or alteration of your personal information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure; therefore, we cannot provide an absolute guarantee that the information you provide will be secure at all times. Naturanda is not responsible for events resulting from unauthorised access to your personal information. Naturanda will depend on you informing us if there are any unusual occurrences which may indicate a breach of security of your information. We will then seek to investigate the breach of security was related to the transmission of data to or from Naturanda and will inform you that measures can be taken and have been put in place to help rectify the problem. Additional actions may be necessary, such as reporting incidents to law enforcement or other appropriate authorities.

Contact

To obtain certain tour services, to access and update your registration and personal information online, to correct or update any personal information or if you have any questions about the Privacy Policy for the www.sevilla4real.com website, please email our Privacy Officer at info@sevilla4real.com.

Información General

Debido a la entrada en vigor de la referente modificación de la “Ley de Servicios de la Sociedad de la Información” (LSSICE) establecida por el Real Decreto 13/2012, es de obligación obtener el consentimiento expreso del usuario de todas las páginas web que usan cookies prescindibles, antes de que éste navegue por ellas.

¿Qué son las cookies?

Las cookies y otras tecnologías similares tales como local shared objects, flash cookies o píxeles, son herramientas empleadas por los servidores Web para almacenar y recuperar información acerca de sus visitantes, así como para ofrecer un correcto funcionamiento del sitio.

Mediante el uso de estos dispositivos se permite al servidor Web recordar algunos datos concernientes al usuario, como sus preferencias para la visualización de las páginas de ese servidor, nombre y contraseña, productos que más le interesan, etc.

Cookies afectadas por la normativa y cookies exceptuadas

Según la directiva de la UE, las cookies que requieren el consentimiento informado por parte del usuario son las cookies de analítica y las de publicidad y afiliación, quedando exceptuadas las de carácter técnico y las necesarias para el funcionamiento del sitio web o la prestación de servicios expresamente solicitados por el usuario.

¿Qué tipos de cookies existen?

Según su titularidad

• Cookies propias: Son aquéllas que se envían al equipo terminal del usuario desde un equipo o dominio gestionado por el propio editor y desde el que se presta el servicio Solicitado por el usuario.
• Cookies de terceros: Son aquéllas que se envían al equipo terminal del usuario desde un equipo o dominio que no es gestionado por el editor, sino por otra entidad que trata los datos obtenidos través de las cookies.

Según su duración

• Cookies de sesión: Son un tipo de cookies diseñadas para recabar y almacenar datos mientras el usuario accede a una página web.
• Cookies persistentes: Son un tipo de cookies en el que los datos siguen almacenados en el terminal y pueden ser accedidos y tratados durante un periodo definido por el responsable de la cookie, y que puede ir de unos minutos a varios años.

Según su funcionalidad

• Cookies necesarias: son aquellas imprescindibles para el correcto funcionamiento del sitio web. No recopilan ningún tipo de datos de usuario y recogen información como la preferencia de idioma, si se ha aceptado la política de cookies, etc.
• Cookies de análisis: Son aquéllas que bien tratadas por nosotros o por terceros, nos permiten cuantificar el número de usuarios y así realizar la medición y análisis estadístico de la utilización que hacen los usuarios del servicio ofertado. Para ello se analiza su navegación en nuestra página web con el fin de mejorar la oferta de productos o servicios que le ofrecemos.
• Cookies publicitarias o de marketing: Son aquéllas que permiten la gestión, de la forma más eficaz posible, de los espacios publicitarios que, en su caso, el editor haya incluido en una página web, aplicación o plataforma desde la que presta el servicio solicitado en base a criterios como el contenido editado o la frecuencia en la que se muestran los anuncios.
• Cookies de publicidad comportamental o de marketing personalizado: Son aquéllas que permiten la gestión, de la forma más eficaz posible, de los espacios publicitarios que, en su caso, el editor haya incluido en una página web, aplicación o plataforma desde la que presta el servicio solicitado. Estas cookies almacenan información del comportamiento de los usuarios obtenida a través de la observación continuada de sus hábitos de navegación, lo que permite desarrollar un perfil específico para mostrar publicidad en función del mismo. Asimismo es posible que al visitar alguna página web o al abrir algún email donde se publique algún anuncio o alguna promoción sobre nuestros productos o servicios se instale en tu navegador alguna cookie que nos sirve para mostrarte posteriormente publicidad relacionada con la búsqueda que hayas realizado, desarrollar un control de nuestros anuncios en relación, por ejemplo, con el número de veces que son vistos, donde aparecen, a qué hora se ven, etc.

Cookies utilizadas en este sitio web:

Siguiendo las directrices de la Agencia Española de Protección de Datos procedemos a detallar el uso de cookies que hace esta web con el fin de informarle con la máxima exactitud posible.

Este sitio web utiliza las siguientes cookies propias:

• Cookies de sesión, para garantizar que los usuarios que escriban comentarios en el blog sean humanos y no aplicaciones automatizadas. De esta forma se combate el spam.

Este sitio web utiliza las siguientes cookies de terceros:

• Google Analytics: Almacena cookies para poder elaborar estadísticas sobre el tráfico y volumen de visitas de esta web. Al utilizar este sitio web está consintiendo el tratamiento de información acerca de usted por Google. Por tanto, el ejercicio de cualquier derecho en este sentido deberá hacerlo comunicando directamente con Google.
• Redes sociales: Cada red social utiliza sus propias cookies para que usted pueda pinchar en botones del tipo Me gusta o Compartir.

Desactivación o eliminación de Cookies:

La mayoría de navegadores permiten desactivar las cookies. Sin embargo, deshabilitarlas pueden limitar el uso de nuestras páginas. Para más información sobre como se establecen las cookies en su navegador, utilice el enlace adecuado:

Internet Explorer: https://support.microsoft.com/es-es/windows/eliminar-y-administrar-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Firefox: https://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-

Chrome: https://support.google.com/chrome/answer/95647?hl=es&p=cpn_cookies&sjid=1622438409912639751-EU

Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac

También utilizamos compañías de publicidad de terceros para mostrarle publicidad cuando visita nuestras páginas y permitimos que accedan a las cookies almacenadas en su ordenador para personalizar la publicidad. Esta publicidad no tiene acceso a ningún tipo de información personal o que utilicemos nosotros. El uso de las cookies por parte de otras compañías, esta sujeto a su propia política de privacidad y no a la nuestra.